Return & Refund Policy
At Cutius, we want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us at info@cutius.com.
Returns
To request a return, please email us with your order number, the reason for the return, and any relevant photos if applicable.
Return requests must be submitted within 30 days of delivery.
Items must be unused, in their original condition, and in the original packaging to be eligible for a return.
Please do not send any products back before contacting us. Our team will provide return instructions after reviewing your request.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us at info@cutius.com as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Once reviewed, we will work with you to arrange an appropriate replacement or refund.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund after it has been issued.
Original shipping costs, if applicable, may not be refundable.
Exchanges
If you would like to request an exchange, please contact us at info@cutius.com. Exchanges are subject to product availability.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible after placing your order.
We will do our best to accommodate your request; however, once an order has entered processing or has already shipped, we may not be able to cancel or change it.
Questions?
For questions regarding returns, refunds, or exchanges, please contact: