Shipping Policy
Shipping Policy
Thank you for shopping with Cutius. We work hard to make your shopping experience as simple and convenient as possible.
Free U.S. Shipping
We offer FREE shipping on all eligible U.S. orders.
Processing Time
Orders are typically processed within 1–3 business days.
Processing times may be slightly longer during holidays, promotions, or periods of high order volume.
Delivery Time
After your order has been processed and shipped, delivery typically takes approximately:
7–10 business days
Delivery times are estimates and may vary depending on your location, shipping carrier, weather conditions, holidays, or other circumstances outside our control.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information.
Please allow some time for the tracking information to update after your package has been handed over to the carrier.
Shipping Address Changes
Please make sure your shipping address is correct before completing your purchase.
If you entered an incorrect address, contact us immediately at info@cutius.com.
We will do our best to update your address before your order is processed. However, once an order has shipped, we may not be able to change the delivery address.
Multiple Packages
Some orders may arrive in separate packages if products are fulfilled from different locations.
If this happens, you may receive more than one tracking number, and your packages may arrive on different days.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first:
- Check around your delivery location
- Check your mailbox or front desk
- Ask household members or neighbors
- Contact the shipping carrier
If you still cannot locate your order, email us at info@cutius.com with your order number, and we will assist you.